AUGUST 2010 - Split, Croatia
Guest House Vlado in Split, Croatia is a RIP-OFF! Do not book a room with this “so-called” guest house. Do not fall for the lies they tell in their description on Hotels.com and don’t expect any help from Hotels.com if you have any problems with a reservation.
Amenities (all rooms include)
I immediately bought an international calling card (which cost me another $10) and called Hotels.com’s 24-hour “emergency” number, knowing that they would be very supportive and help us out of our predicament. Wrong! After getting cut off the first time, I finally spoke with Melvin (Employee # 5262899) at the Hotels.com toll-free emergency number where they advertise their “RISK FREE BOOKING”. After explaining our situation to Melvin, he said he was sorry, BUT “there is nothing we can do because we are merely a booking site, a middle man, between the property and you. If you have a problem with the property, you need to work it out with them”. I asked him how Guest House Vlado could be allowed to lie and cheat people out of large sums of money and Hotels.com doing nothing about it. He said he was sorry again, there was nothing he could do, the property could still charge us even though we did not stay there, and was going to hand me off to somebody else to try to find us a room. I had had enough by this point, hung up the phone, and called my bank in the U.S. to warn them about a possibly fraudulent charge on my credit card. We went directly to the train station and booked the first train out of Split, headed for a much more civilized country, Slovenia.
I have booked many rooms over the years with Hotels.com and never had a problem until now. They are apparently unconcerned about their customers and allow fraudulent business practices on their site (Guest House Vlado is still advertizing rooms and tourists are getting ripped-off two days after our complaint to Hotels.com). I tried to post a review, warning other travelers about Guest House Vlado, but Hotels.com does not allow it, even though I have an account and have been a customer for many years. They make you wait for an e-mail with a link “a couple days after your stay” to submit a review. I finally received the email 5 days later (Aug 19th), but when I clicked on the link, the message I received was “Sorry, you are not eligible to submit reviews”. More and more Hotels.com customers are being ripped-off by Guest Housel Vlado as I write this, even after warning their employee (Melvin) on 8/14/2010. We will never book a room with Hotels.com again and I urge you to consider doing the same!!!
Boycott Hotels.com until they show some concern for their customers and stand behind the “risk-free” booking they so proudly claim!
"We never charge a cancellation or change fee because it's just not fair. At hotels.com, we understand sometimes your plans fall through. Or, perhaps you just decide you'd prefer to spend your vacation lounging on the beach rather than visiting your in-laws. Hey, it happens. That's why we never charge you hotels.com change or cancel fees. Other travel sites may charge you a fee to change your plans, but with hotels.com just go online or call 800-2-HOTELS (800-246-8357) to change or cancel your plans. Please note, you may still be subject to change and cancellation fees that the property itself may impose and require us to pass on. So go ahead, be free to change your mind."It's all a lie!